Returns, Refunds & Cancellations

Cancellations: 

Your order can only be cancelled if we have not yet processed your order. Please contact us immediately maximum within 15 minutes from placing your order if should you wish to cancel it. Our team have a quick turnaround time so will begin work on your order quickly upon receipt of your order.

Returns, refunds and exchanges:

Please note that once you have sent the order : We will NOT be able to accept any refunds, exchanges or returns, unless faulty. This is due to the nature of custom designs and products being fully made to your order, we do not stock items.

If your item is received faulty please email us on the details above along with a photo of the problem 24 hours of receiving your item. Once we have clarified the issue, we will offer you replacement product or provide voucher available to use in our shop within 12 calendar months.

All of our orders are dispatched through signed for and tracked service. Once your order has left our headquarters, we will not take responsibility for any damage or loss of package while in delivery.